Order not shippedUpdated 2 years ago

We ensure that our customers can receive their order as soon as possible.

However, if the order has not been shipped, there may be several explanations for this:

- Pre-order: if one or more items in your order are in pre-order, it will be shipped when all the products are available in stock.

- Late delivery of one or more items to our warehouses. In this case, an email is sent by our customer service to inform of the delay and a new shipping date.

- Postponement of the commercial release of an article. In this case, an email is sent by our customer service to inform of a new shipping date.

- Overload of activity and demand over certain periods (Christmas, Sales, etc.)

- Seasonal peaks in freight transport. (Christmas, Sales, etc.)

For any request related to a delay in the shipment of your order, you can contact us from your help center, by logging in with your email address and your order number: https://help.bigwax.io/