Order not shippedUpdated 10 months ago

We ensure that our customers can receive their order as soon as possible.

However, if the order has not been shipped, there may be several explanations for this:

- Pre-order: if one or more items in your order are in pre-order, it will be shipped when all the products are available in stock.

- Late delivery of one or more items to our warehouses. In this case, an email is sent by our customer service to inform of the delay and a new shipping date.

- Postponement of the commercial release of an article. In this case, an email is sent by our customer service to inform of a new shipping date.

- Overload of activity and demand over certain periods (Christmas, Sales, etc.)

- Seasonal peaks in freight transport. (Christmas, Sales, etc.)

For any request related to a delay in the shipment of your order, you can contact us from your help center, by logging in with your email address and your order number: https://help.bigwax.io/