Delivery information.
The delivery times displayed on the site are provided for information only by the carrier and run from the day your order is dispatched by us. These delivery times may vary depending on the country of destination and seasonal peaks in the transport o
As soon as an order has been dispatched, an automatic e-mail with the tracking number is sent to the e-mail address used during the purchase. You can track your order from your Help Center, by logging in with your email address and order number: http
For accounting and logistical reasons, it is unfortunately impossible to ship the different items of the same order separately (with the exception of posters). Similarly, when an order combines available items and pre-order items, it will be shipped
For any relay pickup change request, please contact our customer service by e-mail at the following address [email protected] with the following information:. - Your order number. - The name and address of the desired relay point. NOTE : The relay poin
For any delivery address change request, you can contact us from your help center, by logging in with your email address and order number: https://help.bigwax.io/.
We ensure that our customers can receive their order as soon as possible. However, if the order has not been shipped, there may be several explanations for this:. - Pre-order: if one or more items in your order are in pre-order, it will be shipped wh
If you receive an incomplete, incorrect or damaged order, please log in to your help center, with your email address and order number: https://help.bigwax.io/.