Order Information.
A confirmation e-mail is automatically sent for any finalized order. This confirmation is sent to the email address used when placing your order, we invite you to carefully check the data provided when placing your order. (surname, first name, postal
When an order is validated and paid for, it is no longer possible to add additional items to it for accounting and logistical reasons. However, a request to cancel your order is possible in order to be able to reorder with all the desired items. You
Most of the items offered on our website are for pre-order. The release dates of the articles are mentioned above the "pre-order" button. We do not offer separate shipment of pre-orders; if your order combines both available and pre-order items, it w
After placing an order, if you change your mind and wish to cancel it, please visit your Help Center, logging in with your email address and order number: https://help.bigwax.io. The amount will be automatically refunded to the payment method used du
If you receive a damaged order, please log in to your help center, using your email address and order number: https://help.bigwax.io/. Remember to take 3 to 5 photos clearly showing the defect found, these may be requested by customer service.
For any exchange request, you can contact us from your help center, by logging in with your email address and your order number: https://help.bigwax.io/. NOTE : The return costs are the sole responsibility of the customer except in the case of an obv
For any validated and paid order, no additional costs are applied; however, taxes and/or customs clearance fees may be claimed by the transport company in charge of customs clearance, upon delivery of the order. We advise you to find out about the re
We accept the following payments: Stripe, PayPal, Visa, MasterCard. No banking information is stored in our systems. We use HTTPS (Hypertext Transfer Protocol Secure). This Internet communication protocol protects the integrity and confidentiality of
In the case of a return of goods, the refund will be made once the package has been received and checked in our warehouse. Refunds may take up to 10 business days after you post your package. The amount will be automatically refunded to the payment m